We value your decision to purchase from Black Dog Carbon Fiber and wish to do everything we can to make your experience a positive one. We offer to replace the parts we make for you in the rare occurrence they break in intended use at no charge. We have common sense approach to taking care of our customers like you. We wish to do everything we can to help you enjoy your parts from us for as long as possible. We pride ourselves on great customer service. So if we can touch up a worn clear coat after years of normal use we’d love to work with you on taking care of the part for a fraction of the cost a body shop would charge. We’ve made parts for people for five years and have yet to see one fail or be damaged. But for your protection (and ours) please read the following rules we fall back on in the event of those who might abuse our quality guarantee or our capability to reproduce parts in carbon fiber.
Black Dog Carbon Fiber LLC makes parts as is without any guarantees or warranties outside those specifically stated. In association with the product, Black Dog Carbon Fiber makes no warranties of any kind outside those specifically stated, either express or implied, including but not limited to warranties of merchantability, structural properties such as strength, fitness for a particular purpose, of title, or of noninfringement of third party rights. Use of the product by a user is at the user’s risk. Parts we make may void manufacturer warranties or alter the performance of what you apply it to causing injury or death. Products we sell are intended for personal use. If you decide to re-sell the parts you have us make you assume the responsibilities there in. The customer, not Black Dog Carbon Fiber LLC, takes responsibility for intellectual property rights such as patents and trademarks. If it’s for your personal use you can have us make a carbon fiber hood and you can put your car manufacturer badge on it without worry… but if you have us make ten hoods and resell them with the car manufacturer brand name on it then that’s not on us either.
The only warranty Black Dog Carbon Fiber LLC offers is to replace parts that we have made should the customer agree to ship the product and the receipt back at their cost and only after we have inspected the part and determined it failed in intended use. Once the part is re made the customer is responsible to pay for shipment back to them. “Failed” means that the part became defective or damaged because of intended use. Examples include and are not limited to the clear coat chips after a week or the part cracks from intended use. “Intended use” means we make aesthetic parts. We make the parts you order and it’s not our responsibility for what happens after they are in your possession. Our carbon fiber parts are likely much stronger and lighter than factory made part, but we can’t be responsible for the performance of the part outside of the intended use of looking good displayed as pictured and described upon sale to you. For example a motorcycle heel guard can be expected to withstand a rider’s heel bumping the part and not cracking; but it is not expected to escape damage in a crash or tip over. Or another example is we make carbon fiber gun stocks. Before returning to the customer we fired the weapon several times with the carbon fiber gun stock on it without incident. If the customer fires the weapon with the carbon fiber gun stock on it and it splits open somehow we’re not responsible.
In no event shall Black Dog Carbon Fiber LLC be liable for any direct, indirect, punitive, incidental, special, or consequential damages whatsoever arising out of or connected with the use or misuse of any product purchased herein. You agree and acknowledge that any product purchased should be used at your own risk and you should assess the risks before purchasing any product. You agree that in the event that Black Dog Carbon Fiber LLC is deemed liable for any harm caused, the amount which it shall be liable to you shall be limited to the cost of the product.